No. The app is free for all Avustajaklinikka clients. The app must not be used for recruitment outside Avustajaklinikka or for any communication that is not related to the service.

No. Using the app is voluntary for clients. You can use it as much or as little as you like.
Avustajaklinikka’s service coordinators will still help you find assistants, arrange shifts, and take care of other service-related matters.

Yes. One of the main ideas behind the app is to give clients more freedom to choose. You can view suitable assistants, compare their profiles, and take part in deciding who is selected for each shift.

You can choose whether you want to offer shifts only to your own familiar assistants or to a wider group of assistants working through Avustajaklinikka.

Yes. You can limit who your shifts are offered to. This helps make sure that only the assistants you want can see your shifts.

When a shift is published, the app notifies assistants who meet the requirements for that shift. You can then view the assistants who are interested and choose the person who is the best fit for you.

Yes. A shift can be edited or cancelled before it takes place. Any changes are automatically shared with the assistants connected to that shift.

Yes. You can define the skills needed for a shift, such as language skills, using a hoist, catheterisation, signing, or any other skill you need.

Assistants add their skills and experience to their own profiles, and this information is used when shifts are offered.

You can see the assistant’s profile. It may include, for example, a photo, introduction, language skills, education, skills, hobbies, and other information added by the assistant.

This helps you find an assistant who is a good fit for you.

No. Assistants can only see the information they need to assess and accept a shift. The visibility of your personal data is limited according to data protection principles.

You can open a new shift in the app and look for a substitute assistant. The substitute assistant search can first be directed to your own assistant team, or more widely to all assistants who meet the requirements.

The app makes it faster to reach suitable assistants, but it cannot guarantee that a substitute assistant will always be found immediately. If needed, Avustajaklinikka’s service coordinators will help you find a substitute assistant. 

Yes. After each completed shift, you can review both the assistant and the shift in the app.

Feedback helps us develop the service, improve matching between clients and assistants, and recognise what is working well and what could be improved.

Yes. If needed, a family member, someone close to you, or another trusted person can be named to help you use the app.

Avustajaklinikka’s service coordinators and assistants can also help you use the app.

No. The app is a tool for clients, assistants, and Avustajaklinikka, but service coordinators are still available to clients just as before.

You can still get personal help with any service-related matters when needed.

Instructions, practical help, and training are available for using the app. Service coordinators can help you get started and learn how to use it. Avustajaklinikka’s assistants can also help with using the app if needed.

If using the app is not possible even with help, service coordinators can use the app on your behalf. Using the app is not required in order to receive Avustajaklinikka’s services. 

Personal data is processed in the app according to current data protection legislation. The data is used only to arrange personal assistance services, and it is not shared with third parties without a legal reason or the client’s consent.

You can give feedback directly through the app’s feedback feature or by contacting an Avustajaklinikka service coordinator. All feedback is reviewed and used to improve both the app and the service.

The app makes it easier to find and reach suitable assistants, but it cannot guarantee that an assistant will be available in every situation.

Avustajaklinikka will continue to actively help with assistant recruitment and finding substitute assistants whenever needed.